Privacy Policy

Scope

KD Power is operated by RAJARAM TELECOM. This Privacy Policy applies to our website, progressive web app, Android app, iOS app, and related services used to browse products, sign in, place orders, review transactions, and receive account or order updates.

It explains what information we collect, why we collect it, how we use it, and the choices you have when using KD Power.

Information we collect

• Account details such as your name, mobile number, and profile information when you sign in or create an account.
• Order and customer details such as delivery or billing information, items ordered, order notes, and order history.
• Transaction details such as payment references, screenshots you submit for payment review, and account ledger activity where applicable.
• Images or files you choose to upload, including profile photos or payment proof.
• Device and usage details such as browser type, app platform, approximate technical diagnostics, and push notification tokens used to deliver alerts.

How we collect information

• Directly from you when you sign in, place an order, edit your profile, submit payment proof, or contact us.
• Automatically from your device or browser when you use the app, such as session, device, and notification-related technical data.
• From native app features you choose to use, such as push notifications, image sharing, or camera/photo access where supported by your device.

How we use information

• To create and manage your account and authenticate access.
• To process orders, maintain cart and customer workflow state, and show order progress.
• To review payments, prevent abuse, and maintain accurate records.
• To send service messages and optional push notifications about orders, payments, account activity, or staff workflow events.
• To improve app reliability, troubleshoot issues, enforce permissions, and comply with legal obligations.

When we share information

We do not sell your personal information. We share information only when needed to run KD Power or when required by law.

• With infrastructure and software providers that help us host the app, store data, authenticate users, deliver notifications, or manage uploaded files.
• With authorized team members inside KD Power according to their role and permission level.
• With legal, regulatory, or law-enforcement authorities when required to comply with applicable law or protect our rights, users, or business.
• As part of a business transfer such as a merger, acquisition, or restructuring, subject to appropriate safeguards.

Notifications and device permissions

If you allow notifications, KD Power may send order, payment, and account alerts to your browser or mobile device. On Android or iOS, the app may store a notification token and related device identifier so notifications can reach the correct device.

If you use native sharing or upload payment screenshots or images, the app may access files, photos, or camera features only for the action you request.

Data retention

We keep information for as long as reasonably necessary to operate the service, maintain order and payment records, resolve disputes, enforce our terms, and satisfy legal, tax, accounting, or security requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Security

We use reasonable technical and organizational measures to protect information handled by KD Power. No online service can promise absolute security, so you should also protect your device, verify who has access to your account, and avoid sharing credentials.

Your choices

• You can review or update certain profile details inside the app where those features are available.
• You can turn off push notifications in your browser or device settings.
• You can contact us to request help with account, order, or privacy-related questions.

Account deletion

You can permanently delete your KD Power account and personal profile data from your Profile. Order, payment, tax, accounting, fraud-prevention, and other records we must retain may be kept as described in this policy.

Children

KD Power is intended for business and general commerce use and is not directed to children. If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review the situation.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we may update the date on this page and, where appropriate, provide additional notice inside the app or through other reasonable means.